Cancellation/Refund Policy

Cancellation & Refund Policy

Effective Date: June 2, 2025

At Kashmiri Handicrafts Bazaar, we take great care in handcrafting each item with love and precision. As each product is made by skilled artisans, we follow a transparent and respectful cancellation and refund policy to ensure fairness to both our customers and our creators.

1. Order Cancellation

Before Shipping:
You may cancel your order within 12 hours of placing it by emailing us at support@kashmirhandcraftbazaar.com with your order ID. Orders canceled within this window will be fully refunded.
After Shipping:
Once your order has been shipped, it cannot be canceled. You will need to wait for delivery and refer to our return policy in case of damage or incorrect item.

2. Return & Refund Eligibility

As our products are handmade and unique, we do not accept returns or offer refunds for:

Minor variations in color, weave, or embroidery
Change of mind or preference

However, we will offer replacement or refund in the following cases:

You receive a damaged product
You receive an incorrect item

To be eligible for a refund or exchange, the issue must be reported within 48 hours of delivery, along with:

Clear photos of the product and packaging
Your order number and delivery details

Email this to support@kashmirhandcraftbazaar.com.

3. Refund Process

Once we verify the claim:

A full refund will be initiated to your original payment method, or
A replacement product will be shipped, as per your preference

Refund Timeline: Refunds are usually processed within 7–10 business days after verification.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

Requests made after 48 hours of delivery
Product has been used, worn, washed, or altered
The issue is based on personal preference or perceived imperfection in handcrafted elements

5. Shipping Costs

If a return is approved, we will arrange the reverse pickup where possible.
If reverse pickup is not available in your area, you may be required to courier the item back, and we’ll reimburse the shipping charges (with receipt).