Privacy Policy

Effective Date: June 2, 2025

At Kashmiri Handicrafts Bazaar, we are committed to protecting your privacy in accordance with the Information Technology Act, 2000 and the applicable rules under it. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or shop with us.


1. Information We Collect

We may collect the following categories of personal and sensitive personal data:

  • Personal Information: Name, email address, shipping/billing address, city, state, and postal code

  • Order & Payment Information: Product details, order history, billing details (processed via secure gateways; no card info stored)

  • Technical Information: IP address, browser type, device info, usage patterns through cookies

  • Communication Details: Any messages, feedback, or email interactions


2. Purpose of Collection and Use

We collect your information for the following purposes:

  • To process and fulfill your orders

  • To contact you regarding your purchases or support requests

  • To improve your shopping experience

  • To send promotional emails or offers, with your consent

  • To comply with legal obligations under Indian law


3. Consent

By using our website and providing your information, you consent to the collection and use of your personal data in accordance with this Privacy Policy. You may withdraw your consent at any time by writing to support@kashmirhandcraftbazaar.com.


4. Information Sharing and Disclosure

We do not sell or rent your personal data. We may disclose your information only in the following cases:

  • Trusted service providers (delivery partners, payment gateways) for order processing

  • Legal or regulatory authorities, if required under Indian law

  • With your consent, for marketing or service improvement purposes


5. Data Protection and Security

We use reasonable security practices and procedures, as mandated under Rule 8 of the SPDI Rules, to protect your data from unauthorized access, loss, misuse, or alteration.


6. Retention of Information

We retain your personal data as long as necessary for the purposes stated above or as required under applicable law. After that, your data is securely deleted or anonymized.


7. Cookies and Tracking Technologies

Our website uses cookies to provide a better browsing experience and understand site usage. You can manage or disable cookies via your browser settings.


8. Your Rights (as per Indian Law)

You have the right to:

  • Access, review, or correct your personal information

  • Withdraw consent to use your information

  • Request deletion of your personal data (subject to legal limits)

For such requests, please email us at support@kashmirhandcraftbazaar.com.


9. Changes to this Privacy Policy

We may update this policy from time to time to reflect changes in legal requirements or business practices. The updated policy will be posted on this page with a revised effective date.


10. Contact Us

For any questions, feedback, or data-related concerns, please contact:

Email: support@kashmirhandcraftbazaar.com
Address: Srinagar, Jammu & Kashmir, India